WELCOME
FREQUENTLY ASKED QUESTIONS
Product Availability
Each item is unique and one of a kind! Inventory varies for each product, and no two pieces are identical. That's the beauty of freshwater pearls, and it's why we love them! Every item is made to order by hand. Please allow 5-7 business days for production.
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Please inquire for custom pieces.
Shipping Information
We offer US shipping only for all our products. Once your order is confirmed, it will be processed in 5-7 business days and shipped within 3-5 business days. You will receive a tracking number to monitor your package's journey until it is delivered and reaches your doorstep.
The customer is responsible for entering the correct address. Lalli is not responsible, nor can refund, orders shipped to an incorrect address. ​
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Lalli is not responsible for lost or damaged packages during shipment or for items that are stolen after delivery.
Return Policy
Due to the nature of our small business, all items are final sale. However, if you are not satisfied with your order please reach out to us at shoplalli.jewelry@gmail.com.
Jewelry Materials & Care
14k Gold Filled - All Lalli products are 14k gold filled. Gold filled jewelry has a higher gold content by weight, so therefore more valuable. With proper care, the items should not tarnish. Gold filled can withstand exposure to water, however prolonged exposure to water and harsh chemicals should be avoided to maintain appearance.
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Pearls - Pearls, due to their porous surface and drilled holes, can become dull when exposed to water and chemicals. Water in the holes of pearls can cause water to be absorbed in the center of the pearl and may cause it to crack or peel. In order to maintain their beautiful luster and lifelong condition, please remove your pearls prior to showering or getting in a body of water.